🚗 Car Mechanic

1. Agreement to Terms

By accessing and using Car Mechanic ("Service", "we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service.

2. Description of Service

Car Mechanic is an AI-powered automotive assistance service that provides:

• Vehicle-specific maintenance and repair advice
• Troubleshooting guidance for automotive issues
• MOT preparation information
• General automotive knowledge and assistance
• Access to AI-powered chat functionality

3. Eligibility

To use Car Mechanic, you must:

• Be at least 16 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Not be prohibited from using the Service under UK law

4. Account Registration

4.1 Account Creation

You must register for an account to access the Service. When creating your account:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorised access

4.2 Account Responsibility

You are responsible for all activities that occur under your account. You agree to:

• Not share your account credentials with others
• Not create multiple accounts to circumvent usage limits
• Not allow others to use your account
• Take reasonable steps to prevent unauthorised access

5. Subscription Plans and Pricing

5.1 Available Plans

Car Mechanic offers the following subscription tiers:

• Starter Plan: £4.99/month - 50 messages per month
• Professional Plan: £14.99/month - 200 messages per month
• Workshop Plan: £39.99/month - Unlimited messages

5.2 Payment Terms

• All prices are in British Pounds Sterling (GBP)
• Subscriptions are billed monthly in advance
• Payment is processed securely through Stripe
• You authorise us to charge your payment method on each billing cycle
• All fees are non-refundable except as required by law

5.3 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription fee.

5.4 Price Changes

We reserve the right to modify subscription fees. We will provide at least 30 days' notice before any price increase. Your continued use of the Service after the price change constitutes your acceptance of the new price.

6. Message Quotas and Usage Limits

6.1 Monthly Quotas

Message quotas reset on the first day of each calendar month. Unused messages do not roll over to the next month.

6.2 Quota Exceeded

If you exceed your monthly message quota:

• You will be unable to send additional messages until the next billing cycle
• You will be prompted to upgrade to a higher tier
• No additional charges will be applied without your explicit consent

6.3 Fair Use Policy

Even with unlimited plans, we reserve the right to enforce fair use policies to prevent abuse, including:

• Automated or bot-generated queries
• Commercial reselling of Service access
• Excessive usage designed to burden our systems

7. Cancellation and Refunds

7.1 Cancellation

You may cancel your subscription at any time:

• Cancel through your account dashboard
• Contact customer support at support@mymechanic.ai
• Cancellation takes effect at the end of your current billing period
• You retain access until the end of your paid period

7.2 Refund Policy

We offer a 14-day money-back guarantee for first-time subscribers. After the initial 14 days, all payments are non-refundable except:

• Where required by UK consumer protection law
• In cases of service failure or breach by us
• At our sole discretion for exceptional circumstances

8. User Conduct and Prohibited Uses

You agree NOT to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful code, viruses, or malware
• Harass, abuse, or harm others
• Impersonate any person or entity
• Interfere with or disrupt the Service
• Attempt unauthorised access to our systems
• Scrape, data mine, or extract data without permission
• Use the Service for commercial resale
• Bypass usage limits or security measures
• Submit false or misleading information

9. Intellectual Property Rights

9.1 Our Content

The Service and its original content, features, and functionality are owned by Car Mechanic and are protected by international copyright, trademark, and other intellectual property laws.

9.2 Your Content

You retain ownership of any questions or content you submit to the Service. However, you grant us a worldwide, non-exclusive, royalty-free licence to use, store, and process your content to provide and improve the Service.

9.3 AI-Generated Content

Responses generated by our AI assistant are provided for informational purposes. While we strive for accuracy, AI-generated content may contain errors and should not be solely relied upon for critical decisions.

10. Disclaimer of Warranties

10.1 Automotive Advice Disclaimer

Car Mechanic provides general automotive information and guidance only. Our Service:

• Does NOT constitute professional automotive diagnosis
• Does NOT replace qualified mechanic services
• Should NOT be relied upon for safety-critical decisions
• May contain inaccuracies or outdated information
• Is NOT responsible for vehicle damage or personal injury

Always consult a certified, qualified mechanic or authorised dealer before performing repairs or maintenance that could affect vehicle safety.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MECHANICS MATE SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, use, goodwill, or other intangible losses
• Vehicle damage or malfunction resulting from following our advice
• Personal injury resulting from automotive work
• Third-party actions or content
• Unauthorised access to or use of our servers and/or personal information
• Service interruptions or termination

Our total liability to you for all claims arising from your use of the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Car Mechanic, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws
• Automotive work performed based on Service advice

13. Service Modifications and Availability

13.1 Right to Modify

We reserve the right to:

• Modify, suspend, or discontinue the Service at any time
• Change features, functionality, or pricing
• Impose limits on certain features or restrict access
• Update AI models and response capabilities

13.2 Service Availability

We strive for high availability but do not guarantee uninterrupted access. The Service may be unavailable due to:

• Scheduled maintenance
• Technical issues or emergencies
• Third-party service provider downtime
• Circumstances beyond our reasonable control

14. Termination

14.1 Termination by You

You may terminate your account at any time by cancelling your subscription through the account dashboard or contacting support.

14.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice or liability, if you:

• Breach these Terms
• Engage in prohibited conduct
• Provide false information
• Fail to pay subscription fees
• Engage in fraudulent or illegal activity

14.3 Effect of Termination

Upon termination:

• Your right to access the Service ceases immediately
• We may delete your account data after 90 days
• No refunds will be provided except as required by law
• Provisions that should survive termination remain in effect

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating formal proceedings, we encourage you to contact us at support@mymechanic.ai to resolve disputes informally.

16.2 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015.

17. Changes to Terms

We may revise these Terms at any time. Material changes will be notified through:

• Email notification to your registered address
• Prominent notice on the Service
• Update to the "Last Updated" date

Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you disagree with the changes, you must cancel your subscription.

18. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Car Mechanic regarding your use of the Service, superseding any prior agreements.

20. Contact Information

For questions about these Terms, please contact us:

21. Acknowledgment

BY USING MECHANICS MATE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.